MakeMyTrip India Private Limited Complaint Latest

Consumer panel orders travel portal to pay Rs. 60K

In this post, we will discuss about the case where the consumer panel orders travel portal to pay Rs. 60 K to Chandigarh man.

Facts of the case: Anil Grover, a resident of Sector 50, had made a booking through MakeMyTrip India Private Limited on October 21, 2018, for an international holiday package to Dubai from December 2 to December 7, 2018. He made an initial payment of ₹43,000 and applied for a tourist visa for two people through the firm. However, one of the applications was rejected twice, following which Grover requested the firm to cancel the booking and refund the amount, which was denied. The consumer commission was approached on January, 21. The firm had told court that it facilitates confirmation of the booking and would not have any obligation or liability towards visa services. Hence, there was no deficiency in service or unfair trade practice on their part.

Also Read- A practical guide on how to file a complaint against MakeMyTrip

Legal Issue: Whether the man will get the refund or not.

Legal Opinion: As per legal opinion, the panel observed that trip was purely dependent on the issuance of visa and it was the responsibility of the firm to make fully-refundable bookings and apply for the visa on time. It being a giant travel company needs to design their package and refund policy better, keeping in mind the visa processing time and the possibility of a rejection. The commission stated that the complainants should not be penalized if the trip was cancelled solely on account of visa rejection, which was a pre-requisite for travel. Also that the firm had industry expertise, connections and time to make non-refundable bookings. Thus, it stated that it is a case of deficiency in service.

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Decision of the court:  It has been ordered that travel firm will refund an amount of ₹44,835 along with interest at the rate 9% per annum from the date of payment and pay ₹10,000 as compensation and make another payment of ₹7,000 as cost of litigation. It has been ordered that decision be complied with within 30 days, failing which, rate of interest would go up by three percent.

Also Read- MakeMyTrip ordered to compensate Chandigarh resident for faulty hotel bookings

Conclusion: As per the facts of the case, the district consumer disputes redressal commission, Chandigarh, has ordered a travel firm to pay ₹60,000 to a city resident on account of deficiency in service.

For case specific advice please contact consumer forum advocates lawyers in Chandigarh Panchkula Mohali Kharar Zirakpur Derabassi .

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