MakeMyTrip Complaint Chandigarh Panchkula Mohali. Man made to stay at Bangkok airport jail, travel firm to refund for fake booking.
Shubham had planned a holiday from November 15, 2019 to November 18, 2019 in Pattaya, Bangkok and had booked flight tickets on October 22, 2019 from www.makemytrip.com to travel from Delhi to Bangkok and the return ticket as well. He also made a prepaid hotel reservation at JP Villa Hotel.
Further, when he reached Bangkok on November 15, 2019, the immigration officer wanted to check the return flight as well as accommodation arrangements to stay. There was no reservation due to which he did not allow shubham to exit the Bangkok airport and was taken to the airport jail (detention centre). Shubham even paid 1040 Thai Bhatt as expenses for staying at the airport and was taken to the air port jail (detention centre).
It was further stated that he tried to contact the helpline of the company multiple times,
But to no avail, following which the immigration officer asked him to return back to Indian immediately He then called his parents, who booked his return ticket for the next day to travel back to India.
When he reached India and contacted MakeMyTrip on its registered number, one of its employees admitted the mistake and told that there was some server error due to which the hotel reservation could not be processed by them, and that they would compensate the same with a mere amount of Rs 3,000 along with the amount of the hotel reservation.
On November 19, 2019, the travel company refunded Rs 4,274 as hotel booking charges, but no compensation was paid. Despite serving a legal notice, the issue wasn’t resolved follow.
MakeMyTrip stated that they paid full amount of the booking at Rs 4,619 and even they offered Rs3,000 along with travel vouchers (FTV) worth Rs 500 and the same was accepted by the complainant.
The court stated that it is evident that the travel firm ad mitted their mistake and so it is clear that there was negligence on their part because the deportation reflected upon the permanent international re cord of the complainant and be is now doomed to face undue hardship in securing a visa or employment opportunities in other countries. Therefore, the court directed them to refund Rs 42.308 as expenses incurred und Rs 50,000 as compensation and litigation expenses.
The state consumer disputes redressal commission has directed Make MyTrip India’, a travel company to pay around Rs 92,000 to a Manimajra resident after it tried to deceive him by giving him fake booking details. The complainant in the case has been identified as Shubham, a resident of Manimajra, Chandigarh.
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