Ola Consumer Complaint Chandigarh Panchkula Mohali

Post covers OLA TOLD TO PAY RS 15K FOR NOT PROVIDING CAB ON LEASE, REFUNDING PAID AMOUNT in Consumer Complaint.

In this post we will read about the order of court to pay Rs 15k by ola for not providing cab on lease.

Background Facts

While disposing of the complaint filed by Deepak Kumar, the consumer forum also directed the firm to refund ₹5,000 paid by him while booking the cab.

For failing to provide a cab on lease despite receiving payments, Ola Fleet Technologies Private Limited has been directed to pay ₹10,000 as compensation and litigation expenses to a Kurali resident.

Also Read- Consumer Complaint against OLA Chandigarh Panchkula Mohali

Order of the District Consumer Disputes Redressal Forum

The leasing arm of ridesharing company Ola Cabs was penalised by the District Consumer Disputes Redressal Forum, Chandigarh, for deficiency in service and unfair trade practice.

While disposing of the complaint filed by Deepak Kumar, the consumer forum also directed the firm to refund ₹5,000 paid by him while booking the cab. If the amount is not paid in 30 days from the date of the receipt of the order’s certified copy, the company will have to pay an additional cost of ₹10,000.

Also Read- Ola subsidiary told to pay ₹10,000 for failing to deliver cab on lease

Deepak in his complaint said that the firm had launched a scheme under which a person could get a cab on lease for four years by depositing ₹21,000.

Accordingly, Deepak applied under the scheme and booked a cab on lease by paying ₹4,000 on March 5, 2019, and the balance was to be given after the delivery of the cab. As the firm had assured him the delivery within a week, Deepak also booked a driver for the cab on daily wages of ₹500, starting from March 12, and deposited ₹1,000 for his driving test.

He said Ola Fleet Technologies Private Limited on March 20 also got his police verification done, for which he paid ₹50.

Also Read- Cab aggregator told to pay Rs 17k to 2 women for causing Harassment

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