Sehdev Sharma of Adarsh Nagar , Manimajra claimed that his family purchased some household articles and was charged Rs.19 for a cloth bag while billing which he resisted. It was mentioned nowhere that ‘Big Bazaar’ could charge for a carry bag, he said. Big Bazaar in its statement pleaded that they had displayed the amount which they had charged from Sehdev and took the consent of the complainant for the payment of the bag . Big Bazaar also claimed that they have put up enough posters and notices requesting the consumers to carry their own bag or pay extra for it.
The courts stated that “it didn’t make charging extra for carry bags legal”. The District Consumer Disputes Redressal Commission-II to has directed ‘Big Bazaar’ to pay Rs. 6,219 to a Manimajra resident who paid Rs.19 for a cloth bag to carry articles.
The District Consumer Disputes Redressal Commission is a quasi-judicial machinery at the National, State and District levels. District Consumer Disputes Redressal Commission Forum, known as District Forum , deals with complaints involving costs and compensation less than Rs.20 lakh to provide simple , speedy and inexpensive redressal of consumer dispute. As per the existing Government orders, the retailer can charge for plastic carry bags without using their company’s logo in which means they can sell plain carry bags. With the carry bags , if any sold having company’s logo that should be supplied on free of cost.
Complainant had claimed that he was charged Rs.19 for cloth bag in Big Bazaar which he resisted. The court decided that charging extra for carry bags is illegal and the Big Bazaar was asked to pay Rs.6,219 for the complainant by The District Consumer Disputes Redressal Commission.
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