Yes, a company can file a consumer complaint under the Consumer Protection Act, 2019. The Supreme Court has clarified that a body corporate or company falls within the definition of “person” and can be a “consumer” for filing complaints regarding defective goods or deficient services, as highlighted in reports on SCC Online and Verdictum. [1, 2, 3, 4, 5] 


Key points regarding companies filing complaints include:

• Definition of “Person”: The 2019 Act includes a “body corporate” in the definition of a person, correcting previous ambiguities from the 1986 Act, according to a  SCC Online
blog post.
• Commercial Purpose Exclusion: A company cannot file a complaint if the goods or services were bought for resale or direct commercial purpose, say experts in a Testbook article. The purchase must still meet the definition of a “consumer” (i.e., for personal use or to earn a livelihood) to be valid.
• Deficiency in Service: Companies can approach commissions, such as in the case of taking an insurance policy for business assets, as in  Kozyflex Mattresses Private Limited v. SBI General Insurance Company Limited
.
• Filing Process: Complaints can be submitted online or via post to the appropriate commission based on the pecuniary value. [2, 4, 6, 7, 8, 9] 

The Consumer Protection Act, 2019 defines the rules for filing a complaint. [9] 

More on 99888-17966

[1] https://sheokandlegal.com/articles/how-to-file-a-consumer-complaint-in-chandigarh/
[2] https://www.scconline.com/blog/post/2024/04/04/sc-clarifies-that-whether-company-can-file-consumer-complaint-legal-news/
[3] https://lawbeat.in/supreme-court-judgments/company-recognised-person-under-consumer-protection-act-supreme-court
[4] https://www.verdictum.in/court-updates/supreme-court/kozyflex-mattresses-private-limited-v-sbi-general-insurance-company-limited-2024-insc-234-consumer-protection-act-1526783
[5] https://consumer-voice.org/legal/body-corporate-and-commercial-purpose/
[6] https://indianlegalsystem.org/complaint-under-consumer-protection-act-2019/
[7] https://cleartax.in/s/consumer-court-complaint-format-procedure
[8] https://testbook.com/question-answer/who-among-the-following-cannot-file-a-complaint-as–695ca8f3e23aef986f4b1834
[9] https://ncdrc.nic.in/bare_acts/CPA2019.pdf