Filing a consumer case online through the official  e-Jagriti portal involves registering, drafting your complaint, uploading supporting evidence, and paying the required fees.


Step-by-Step e-Filing Process

1. Prerequisites & Documentation
Before starting the online application, ensure you have gathered the following:
• Evidence: Proof of purchase (invoices, receipts), warranty documents, and related emails or chat screenshots.
• Legal Notice: A copy of the formal legal notice previously sent to the seller or service provider, along with the postal/courier delivery proof.
• Drafted Complaint: A written description of the grievance, cause of action, and the specific relief you are seeking.
• Affidavit: A notarized affidavit supporting your complaint.
• File Format: All documents must be converted into clear, compressed PDF formats. [1, 3, 4, 5] 

2. Registration and Login
1. Go to the  e-Jagriti Portal
2. Select the “Login / Sign Up” option.
3. Sign up as a “Party-in-person” (if filing by yourself) using your Aadhaar card or mobile number.
4. Log in using your registered mobile number and password. [1, 3, 6, 7] 

3. Case Details & Uploading
1. Once logged into your dashboard, click on “File New Case” located in the left sidebar menu.
2. Select “Consumer Complaint” from the case types drop-down menu.
3. Choose the appropriate commission based on your claim value:
• District Commission: Claims up to ₹50 Lakhs
• State Commission: Claims between ₹50 Lakhs and ₹2 Crores
• National Commission: Claims above ₹2 Crores [1, 6] 

4. Carefully fill in all requested case details, including the names and addresses of the parties involved and the cause of action.
5. Upload all your PDF supporting documents, index, and affidavit in the specified slots. [1, 3] 

4. Fee Payment & Submission

1. Pay the applicable consumer court fee online through the integrated payment gateway. Fees typically start from ₹200 for claims up to ₹5 Lakhs, scaling up depending on your total claim value.
2. Submit your filing and download the generated acknowledgment receipt/diary number for future tracking.
3. Note that depending on the specific Commission, you may be required to submit a physical copy of your case bundle (the original petition and photocopies) to the court registry after completing the online e-filing. [1, 9] 

More on 99888-17966

[1] https://e-jagriti.com/how-to-file-a-complaint-before-the-state-consumer-commission-scdrc/
[2] https://vakilsearch.com/article/do-you-need-lawyer-consumer-court-india/
[3] https://e-jagriti.com/district-court-e-filing-process/
[4] https://www.ncdrclawyers.com/legal-services/e-filing-on-e-jagriti-e-daakhil/
[5] https://www.legalkart.com/legal-blog/the-ultimate-guide-to-filing-a-consumer-complaint-in-india
[6] https://e-jagriti.com/
[7] https://lawgicalshots.com/how-to-file-a-case-in-consumer-court-and-ejagriti-portal/
[8] https://e-jagriti.gov.in/static/media/CC_Filing.34e0fc5dd03b1d864cab.pdf
[9] https://www.facebook.com/ConsumerAdvocacy/posts/e-jagriti-lets-you-file-your-complaints-quickly-and-easilyanytime-anywhere-track/1393249749511184/